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Remote Support Services
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With remote support from MTM Technologies,
your IT staff gains access to our certified technologists,
creating a virtual network of technical talent at all levels.
MTM Technologies’ remote support team is a virtual extension of
your staff. And we help you consolidate myriad support programs
under one easily-managed contract that supports both systems and
servers. |
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Broad and Deep Expertise
Level 3, consultant-class staff, all with design, installation,
and troubleshooting experience. Credentials include
certifications from Citrix®, Microsoft®, Captaris®, RSA
Security®, Symantec®, and many other vendors representing
complex technologies.
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Help when you need it, where you need
it
Efficient access to 7x24x365 access to certified consultants
with a one-hour response time available.
Secure, Web-enabled delivery
MTM Technologies’ remote support team gives you easy access to
the best remote-access tools, featuring secure, encrypted,
client-controlled sessions. We customize our access strategy to
meet your internal security policy. Incident initiation and
tracking is handled through an exclusive, secure client portal.
Cost-effective support
Customer-driven service delivered through a fixed-cost,
unlimited-use program ensures an exceptional value, protects
your IT budget from unplanned support expenses, and helps
mitigate costly systems outages.
On-site options
Need on-site support? We’ll be there. Unlike most telephone
support services, on-site services are available as necessary to
resolve issues critical to your operations.
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More than 500 corporations trust MTM Technologies to
provide top-tier remote support for a wide range of
technologies, which include:
Microsoft®
Windows Server
Exchange Server
SQL Server
ISA Server
Server Cluster Support
Active Directory Support
Citrix® Systems
Citrix Presentation Server
Web Interface
Secure Gateway
Citrix Access Manager
Citrix Password Manager
Captaris®
Integration Server
RightFax Server |
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