Implementing UC for Success
Posted on November 24th, 2009 by admin |
Key value propositions for a Unified Communication strategy is lower TCO and the simplicity of a converged network infrastructure. However, this single infrastructure is the underlying success or failure of all business-critical technologies of the organization.
Understanding the potential impact is not new to most of you, nor are the concepts to mitigate risk. Yet, we still see a high percentage of firms deploy UC technologies without taking the required steps for ensuring the long-term health of the solution including assessment and design, implementation, management and monitoring.
Assessment & Design – most networks were built to support data applications that were tolerant of poor network conditions. So, it’s critical to validate network readiness and then design, or re-design, and optimize the network, factoring in performance, resiliency and quality of service (QOS).
Implementation – UC deployments can create significant project and budget overruns if best practices and manufacturer guidelines are not followed. End user perceptions also have a significant impact on the overall success of the project. It’s important to follow best practices so potential issues are anticipated and mitigated before they have a negative impact on the project.
Management & Monitoring – A 24×7 monitoring solution is increasingly important to minimize business disruption and should provide real-time alerts and historical trends for full FCAPS (Fault management, Configuration management, Accounting, Performance management and Security) management and monitoring.
While UC technologies have been around for the past decade, they’re continually evolving and maturing. Keeping up with these changes is a daunting task. Ask us how we can help with the full solution lifecycle from our UC/VoIP Readiness Assessment, design, implementation, end user training, 24×7 Monitoring and Remote Support Services.
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