Five Ways to Improve Collaboration with Cisco Unified Communications
Posted on March 1st, 2010 by Kenneth Murrell |
The hardest part of improving employee collaboration is cultural: you need to make it habit to communicate. For too long, the contrary has been the case. Not knowing where pockets of expertise reside, employees have had to do more on their own, spending time looking for solutions that their colleagues may know immediately. It’s not their fault, though. Without the tools to collaborate effectively, people have had to become more self-reliant. Even in businesses where collaboration and sharing tools have been implemented, they’ve often failed to deliver on the ease of use, specific functionality and performance necessary to make collaboration a reality.
Cisco Unified Communications changes the technological barriers, delivering integrated video, voice and data and applications to make genuine real-time collaboration possible. History, however, has shaped perception, resulting in a hefty dose of skepticism that will have to be overcome in order for collaboration to become a reality. So, to gain employee buy-in, you’ll need to make the case for collaboration. With Cisco UC, you’ll have the resources you need to demonstrate that collaboration isn’t just possible but effective.
1. Prove the concept
Demonstrate how Cisco UC can connect employees from around the world to work on a key problem or project with just a few mouse-clicks. Highlight the ease with which one person can assemble a team and communicate as if they were in the same room.
2. Explain the scenarios
Always tie technology to the business situation that your end users will encounter. Develop an inventory of situations where online collaboration would have helped save time or lead to a better outcome. Use these cases to show how collaboration works – and works well.
3. Make the client connection
Every professional has had to navigate the tricky waters of an unhappy client at some point in his career. Any solution that makes client management easier and more effective can have profound implications for every professional every day. Demonstrate how Cisco UC can help provide better answers to clients in less time.
4. Revenue reigns supreme
There always has to be an ROI case for a new system, and with Cisco UC, there are many ways to show how costs can be contained and revenue increased. In addition to being able to turn client problems into revenue opportunities, Cisco UC unlocks the talent resident in your business, bringing the entire employee population to bear on every situation where collaboration is necessary.
5. Life just gets easier
When employees don’t have to hunt for information – or live without it – they become more productive. Morale increases, bringing more productivity gains with it. In the end, your staff will deliver greater results for your investment in them. Imagine a workplace with less frustration – that’s Cisco UC at work.
Tags: Cisco, Collaboration, ROI, UC, Unified Communications, unified messaging
Posted in Unified Communications |
Tags: Tags: Cisco, Collaboration, ROI, UC, Unified Communications, unified messaging
