Where Do You Turn for Virtual Desktop Infrastructure Support?
Posted on September 1st, 2010 by rbrumpton |
In a best-of-breed virtual desktop infrastructure, where do you turn for help? At the enterprise level, there’s rarely one vendor involved, which means a variety of skills – and team members – may e involved in resolving a particular problem. For your IT managers, this can be frustrating. End users need support, and the IT manager’s reputation is on the line. Time spent hunting for the right people trims what’s available for remediation within standing SLAs.
To make the different virtualization layers work together, a variety of solutions may be necessary. The result is a streamlined infrastructure and improved business user experience, but it can create complications when something goes awry. This is the case when any environment relies on integrated systems for disparate technology vendors, and there are measures you can implement to protect your company.
There’s no substitute for internal communication, of course. If your systems are going to talk, your people should, too! Devise a plan for cross-solution issue resolution, and you’ll be a step ahead of your competitors. It’s important to make sure the key team members assigned to each platform know each other and engage regularly. But, this is only part of the answer. The other involves the vendors themselves.
The major virtualization companies – such as Citrix, VMware and Microsoft – are working on ways to improve the integration of their products, but this is a long-term effort. Results will take time. Until then, IT teams need to be ready to become the support hubs and call different vendors for assistance, managing the effort internally. And, solution providers must be prepared to step into the mix. We make it a priority to help your clients navigate cross-vendor challenges, from scoping and planning through post-live support.
Ultimately, the results you need are most likely to come from your partnership with your solution provider. Collaborate on the challenges you face, and the combined knowledge and experience you and your solution provider bring to the table become a powerful tool in diagnosis and remediation. We’re ready to help you drive ROI for the long run.
Tags: Citrix, desktop management, desktop support, Desktop Virtualization, infrastructure, Microsoft, SLAs, virtual desktops, VMware
Posted in Virtualization |
Tags: Tags: Citrix, desktop management, desktop support, Desktop Virtualization, infrastructure, Microsoft, SLAs, virtual desktops, VMware
