Posted on April 14th, 2010
by Chris Chrobocinski |
No Comments » |
It happens all the time: hours, even days, are added to client pursuits and engagements because of an incident in the datacenter. You may be trying to gather data for a proposal, delivering a service or responding to a support issue, but the network isn’t running smoothly. Or an application goes down … at the worst possible time. You can’t access a particular system when you need it, and you have revenue and your reputation on the line. This is when the ROI case for partnering with a managed service provider is most powerful.
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Posted in Managed Services |
Tags: Tags: incident tracking, infrastructure management, managed infrastructure, monitoring, network, network management, networking, NOC, ROI, VoIP
Posted on April 7th, 2010
by Chris Chrobocinski |
No Comments » |
The buzz around cloud computing is palpable. Though its penetration into IT infrastructures is still relatively low, professionals are discussing the potential of this new technology. Many are considering at least limited implementations to gauge the effectiveness of this approach to computing.
Since the market moves quickly, here are five things you should know about cloud computing when evaluating whether it’s the right move for your datacenter:
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Posted in Managed Services |
Tags: Tags: Aware 360 v2, cloud computing, infrastructure management, monitoring, monitoring solutions, performance, reporting, service level agreements, SLAs
Posted on April 5th, 2010
by admin |
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The human factor is what makes managing an IT helpdesk difficult. Demand is never steady. Peak periods can be difficult to anticipate and may occur for unexpected reasons. This causes many IT departments to choose one of two inefficient alternatives: either carry an oversized operation that is dormant or run lean and accept that service will be degraded when people need it most. Neither option, of course, is acceptable. Outsource your IT helpdesk function, and you can optimize results and your investment.
Business users are often unsatisfied with the level of helpdesk support they receive. Though it’s for good reason, many don’t understand the tradeoffs facing the IT department. If you have been tasked to run a small helpdesk team, you can keep costs down, and most of the time, there’s no net impact to the end user community. When the calls start to come in, however, the impact is noticed. It takes longer to answer calls.
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Posted in Managed Services |
Tags: Tags: business operations, helpdesk, IT operations, operations, outsourced, outsourcing, support, tech support, tier-one support
Posted on March 19th, 2010
by Chris Chrobocinski |
No Comments » |
With all the information bouncing around about the upside – and risks – associated with cloud computing, it’s easy to get lost in the details. Doubtless, this is the hot new technology, and it’s still in its infancy. As IT professionals move from discussion to pilot and implementation, which we’re likely to see in greater numbers this year, it will be crucial to understand clearly the factors that make cloud computing an attractive alternative … and the risks that can make it inappropriate for some systems or companies.
Check out the short list of pros and cons over at VentureBeat. This is among the best lists we’ve encountered for navigating the emerging world of cloud computing.
Click here to read the article >>
Posted in Managed Services |
Tags: Tags: cloud computing, implementation
Posted on March 8th, 2010
by Chris Chrobocinski |
No Comments » |
Nobody is in just one business any more. Whether you run an investment bank or sell shoes – or do anything in between – you’re also in the IT business. You don’t have a choice. What was once good for a competitive advantage is now the price of admission, and it’s getting steeper every day. In addition to having to implement and maintain systems that support your business, you need to keep pace with innovation, ensuring that you don’t fall behind the competition.
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Posted in Managed Services |
Tags: Tags: Aware 360 v2, business operations, competitive advantage, infrastructure management, IT operations, MSP, operations
