Posted on May 10th, 2010
by admin |
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You don’t know what’s going on with the desktops across your organization. It’s the Wild West out there. Non-standard software, personal website surfing and connections over public wireless networks after hours can lead to an accumulation of desktop risk that can spread to your enterprise as fast as … well, as fast as a virus can move from one computer to the next.
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Posted in Virtualization |
Tags: Tags: business operations, Citrix, desktop management, Desktop Virtualization, IT operations, virtual desktops, virus, viruses, XenDesktop
Posted on April 5th, 2010
by admin |
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The human factor is what makes managing an IT helpdesk difficult. Demand is never steady. Peak periods can be difficult to anticipate and may occur for unexpected reasons. This causes many IT departments to choose one of two inefficient alternatives: either carry an oversized operation that is dormant or run lean and accept that service will be degraded when people need it most. Neither option, of course, is acceptable. Outsource your IT helpdesk function, and you can optimize results and your investment.
Business users are often unsatisfied with the level of helpdesk support they receive. Though it’s for good reason, many don’t understand the tradeoffs facing the IT department. If you have been tasked to run a small helpdesk team, you can keep costs down, and most of the time, there’s no net impact to the end user community. When the calls start to come in, however, the impact is noticed. It takes longer to answer calls.
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Posted in Managed Services |
Tags: Tags: business operations, helpdesk, IT operations, operations, outsourced, outsourcing, support, tech support, tier-one support
Posted on March 29th, 2010
by admin |
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With all the communications tools already on the market, it’s still difficult, sometimes, to put the right group of professionals together. The effort becomes even more complex when you include the need to share documents, collaborate on daunting issues or share ideas in real time. Somehow, many of the collaboration solutions fall short of delivering the ability to connect quickly and work together in real time without regard to business units and physical locations. With Cisco Unified Communications, however, you can take full advantage of the deep business and technical knowledge resident in your business, as though everyone involved were sitting in the same room.
In today’s well-connected and hyper-competitive marketplace – regardless of what industry you’re in – the ability to communicate no longer provides a competitive edge. Rather, it’s the price of admission. If you can’t pull together the right group of experts quickly, you risk falling behind … and ceding market share to the competition. It’s too easy to miss an opportunity when the pace of business is measured in seconds instead of days or weeks.
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Posted in Virtualization |
Tags: Tags: business operations, Cisco, Collaboration, IT operations, operations, UC, Unified Communications, unified messaging
Posted on March 24th, 2010
by admin |
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The era of the same people sitting at the same desks every single day is behind us. The workforce is now mobile, and the trend isn’t going away. For businesses, this means being able to hire the best talent regardless of location, being able to spend more time with clients and gaining an unprecedented level of flexibility. Yet, it also comes with the challenge of keeping employees connected with the company when they’re waiting in airports, standing in clients’ hallways between meetings and working from home.
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Posted in Virtualization |
Tags: Tags: access control, application management, applications, business operations, Citrix, desktop management, Desktop Virtualization, flexibility, mobile, mobile workforce, ROI, virtual desktops, Virtualization, workforce, XenDesktop
Posted on March 8th, 2010
by Chris Chrobocinski |
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Nobody is in just one business any more. Whether you run an investment bank or sell shoes – or do anything in between – you’re also in the IT business. You don’t have a choice. What was once good for a competitive advantage is now the price of admission, and it’s getting steeper every day. In addition to having to implement and maintain systems that support your business, you need to keep pace with innovation, ensuring that you don’t fall behind the competition.
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Posted in Managed Services |
Tags: Tags: Aware 360 v2, business operations, competitive advantage, infrastructure management, IT operations, MSP, operations
