Posted on March 10th, 2010
by Kenneth Murrell |
No Comments » |
We’ve all made that dreaded customer care phone call, wondering while dialing how long we’ll be stuck on hold. Whether it’s for tech support or to check on an airline reservation, one thing is certain: it won’t be short. For companies that provide customer care, this is a vexing problem. It puts your reputation at risk, but unpredictable call volumes and the occasional curve ball make the process difficult to fix.
What you need is a way to marshal all the knowledge in your company – across borders and business units – quickly to get to the bottom of a customer’s issue. The challenge may seem daunting, but Cisco’s Unified Communications platform can tip the odds in your favor.
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Posted in Unified Communications |
Tags: Tags: Cisco, Cisco network, Collaboration, contact centers, customer care, customer support, network, networking, support, tech support, technical support, UC, Unified Communications
Posted on November 10th, 2009
by Kenneth Murrell |
No Comments » |
The time has come for you to replace that old PBX, that legacy museum piece that barely trudges along every day on life support. You need the latest and greatest, a system with redundancy and reliability, a total solution that energizes you with the same excitement and intrique as the newest four-wheel equipment on the showroom floor. Your infrastucture is Cisco, so a migration to a converged voice and data system is a natural, but your business, your credibility and your position depend on your next decision. That’s why you call MTM, a Cisco Masters Unified Communications partner.
The Cisco Master Unified Communications Specialization recognizes an elite group of partners with in-depth technology skills and proven customer success in selling, deploying and supporting UC solutions. There are many Cisco partners who can get behind the velvet rope, but only a select few that have earned entrance into the VIP section. The Masters UC is Cisco’s stamp of success, for expertise, experience and excellence.
To earn the Masters UC, MTM has to demonstrate proven customer success – every year providing five customer references for successful delivery of integrated, multiple unified communications solutions and applications integration in contact centers, unified messaging, rich media, mobility and presence. We have to continue our investment in our technology expertise, including additional CCIEs, industry-recognized project managers and third-party application integrators. Also, we have to maintain our services capability and methodology for post-implementation support for our MTM’s Managed Services team.
Cisco requires an annual audit so independent authorities can validate these challenging requirements and certify that MTM works dilgently every day as a trusted advisor for helping you trash that eyesore in your telecom closet. We’ll even recommend a museum to provide tender care of your old reliable hardware while you celebrate your new UC solution.
Posted in Unified Communications |
Tags: Tags: Cisco, contact centers, Masters UC, rich media, unified messaging
