Posted on June 21st, 2010
by admin |
No Comments » |
A system doesn’t become a solution until it addresses a particular business problem. And let’s face it: IT departments and the businesses they support need solutions more than they need systems. So, what makes Citrix XenDesktop 4 a solution? There are many advantages to implementing desktop virtualization through this platform, spanning business units and functions. To get you started, though, let’s start with five:
Read the rest of this entry »
Posted in Virtualization |
Tags: Tags: Citrix, customer support, desktop management, desktop support, Desktop Virtualization, malware, support, tech support, virtual desktops, virus, viruses, XenDesktop
Posted on March 10th, 2010
by Kenneth Murrell |
No Comments » |
We’ve all made that dreaded customer care phone call, wondering while dialing how long we’ll be stuck on hold. Whether it’s for tech support or to check on an airline reservation, one thing is certain: it won’t be short. For companies that provide customer care, this is a vexing problem. It puts your reputation at risk, but unpredictable call volumes and the occasional curve ball make the process difficult to fix.
What you need is a way to marshal all the knowledge in your company – across borders and business units – quickly to get to the bottom of a customer’s issue. The challenge may seem daunting, but Cisco’s Unified Communications platform can tip the odds in your favor.
Read the rest of this entry »
Posted in Unified Communications |
Tags: Tags: Cisco, Cisco network, Collaboration, contact centers, customer care, customer support, network, networking, support, tech support, technical support, UC, Unified Communications
