MTM Blog » Posts Tagged ‘customer support’

Citrix XenDesktop 4: Five Problems Solved

Posted on June 21st, 2010 by admin | No Comments » |

A system doesn’t become a solution until it addresses a particular business problem. And let’s face it: IT departments and the businesses they support need solutions more than they need systems. So, what makes Citrix XenDesktop 4 a solution? There are many advantages to implementing desktop virtualization through this platform, spanning business units and functions. To get you started, though, let’s start with five:

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Posted in Virtualization | Tags: Tags: , , , , , , , , , , ,

Make Customer Care More Effective with Unified Communications

Posted on March 10th, 2010 by Kenneth Murrell | No Comments » |

We’ve all made that dreaded customer care phone call, wondering while dialing how long we’ll be stuck on hold. Whether it’s for tech support or to check on an airline reservation, one thing is certain: it won’t be short. For companies that provide customer care, this is a vexing problem. It puts your reputation at risk, but unpredictable call volumes and the occasional curve ball make the process difficult to fix.

What you need is a way to marshal all the knowledge in your company – across borders and business units – quickly to get to the bottom of a customer’s issue. The challenge may seem daunting, but Cisco’s Unified Communications platform can tip the odds in your favor.

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Posted in Unified Communications | Tags: Tags: , , , , , , , , , , , ,

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