Posted on April 26th, 2010
by Kenneth Murrell |
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We may not be back to pre-financial crisis activity, but all signs are that the economy has taken a distinct turn for the better. And, it’s what you do early on in an economic recovery that can make a difference later. A smart move now will be amplified later, so it’s the perfect time to seize a competitive advantage. Collaboration and communication can provide a great starting point for implementing the tools that will lead to an outsized edge down the road. So, here are five tips from Cisco on how to take an early lead that will become a big one later.
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Posted in Unified Communications |
Tags: Tags: Cisco, Collaboration, communication, IT operations, operations, Unified Communications
Posted on April 5th, 2010
by admin |
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The human factor is what makes managing an IT helpdesk difficult. Demand is never steady. Peak periods can be difficult to anticipate and may occur for unexpected reasons. This causes many IT departments to choose one of two inefficient alternatives: either carry an oversized operation that is dormant or run lean and accept that service will be degraded when people need it most. Neither option, of course, is acceptable. Outsource your IT helpdesk function, and you can optimize results and your investment.
Business users are often unsatisfied with the level of helpdesk support they receive. Though it’s for good reason, many don’t understand the tradeoffs facing the IT department. If you have been tasked to run a small helpdesk team, you can keep costs down, and most of the time, there’s no net impact to the end user community. When the calls start to come in, however, the impact is noticed. It takes longer to answer calls.
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Posted in Managed Services |
Tags: Tags: business operations, helpdesk, IT operations, operations, outsourced, outsourcing, support, tech support, tier-one support
Posted on March 29th, 2010
by admin |
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With all the communications tools already on the market, it’s still difficult, sometimes, to put the right group of professionals together. The effort becomes even more complex when you include the need to share documents, collaborate on daunting issues or share ideas in real time. Somehow, many of the collaboration solutions fall short of delivering the ability to connect quickly and work together in real time without regard to business units and physical locations. With Cisco Unified Communications, however, you can take full advantage of the deep business and technical knowledge resident in your business, as though everyone involved were sitting in the same room.
In today’s well-connected and hyper-competitive marketplace – regardless of what industry you’re in – the ability to communicate no longer provides a competitive edge. Rather, it’s the price of admission. If you can’t pull together the right group of experts quickly, you risk falling behind … and ceding market share to the competition. It’s too easy to miss an opportunity when the pace of business is measured in seconds instead of days or weeks.
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Posted in Virtualization |
Tags: Tags: business operations, Cisco, Collaboration, IT operations, operations, UC, Unified Communications, unified messaging
Posted on March 8th, 2010
by Chris Chrobocinski |
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Nobody is in just one business any more. Whether you run an investment bank or sell shoes – or do anything in between – you’re also in the IT business. You don’t have a choice. What was once good for a competitive advantage is now the price of admission, and it’s getting steeper every day. In addition to having to implement and maintain systems that support your business, you need to keep pace with innovation, ensuring that you don’t fall behind the competition.
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Posted in Managed Services |
Tags: Tags: Aware 360 v2, business operations, competitive advantage, infrastructure management, IT operations, MSP, operations
