Posted on June 30th, 2010
by admin |
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The in-house versus outsourcing decision shouldn’t be an easy one. After all, you’re infrastructure is at stake … which puts your company’s ability to operate in play. The risks don’t mean that you should choose one option over another, but they do suggest that you should treat this decision with the appropriate gravity.
If you’re thinking about moving to a managed infrastructure, which can come with many advantages, think about the IT resources that your company consumes, as well as how heavily you want to commit to operating and maintaining your own infrastructure. Variable system demand and a desire to focus on your core business while maintaining a lean IT department usually indicate that a managed services approach to your IT infrastructure is prudent.
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Posted in Managed Services |
Tags: Tags: Aware 360 v2, infrastructure, IT infrastructure, IT outsourcing, managed infrastructure, outsourcing
Posted on May 5th, 2010
by Chris Chrobocinski |
No Comments » |
For new businesses and entrepreneurs, 2009 was grim. The effects of the financial crisis made it much harder to get a new business off the ground. Venture capital money just wasn’t flowing, and innovation was forced to take a back seat to the survival instinct. We’re experiencing signs of economic recovery now, but it’s still slow and cautious. Nonetheless, new businesses are starting to pop up, and the folks with the cash are beginning to invest again. Cost discipline remains the norm, however, with every dollar allocated carefully. Frankly, it’s the perfect situation for managed services from MTM.
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Posted in Managed Services |
Tags: Tags: Aware 360 v2, infrastructure, infrastructure management, IT operations, managed infrastructure, monitoring, monitoring solutions, network, networking, outsourcing
Posted on April 19th, 2010
by Chris Chrobocinski |
No Comments » |
The decision to outsource key IT functions is rarely an easy one. All things being equal, the typical instinct cites the importance of maintaining complete control. Yet, the rush to keep everything in house can lead to lost opportunities for cost savings … not to mention the opportunity to use recovered budget on IT initiatives that can move your company forward. There are cases where outsourcing simply makes sense. If your IT department has one of the situations below, it’s time to consider a managed services solution.
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Posted in Managed Services |
Tags: Tags: capacity planning, disaster recovery, infrastructure management, IT outsourcing, managed infrastructure, outsourcing, risk management
Posted on April 5th, 2010
by admin |
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The human factor is what makes managing an IT helpdesk difficult. Demand is never steady. Peak periods can be difficult to anticipate and may occur for unexpected reasons. This causes many IT departments to choose one of two inefficient alternatives: either carry an oversized operation that is dormant or run lean and accept that service will be degraded when people need it most. Neither option, of course, is acceptable. Outsource your IT helpdesk function, and you can optimize results and your investment.
Business users are often unsatisfied with the level of helpdesk support they receive. Though it’s for good reason, many don’t understand the tradeoffs facing the IT department. If you have been tasked to run a small helpdesk team, you can keep costs down, and most of the time, there’s no net impact to the end user community. When the calls start to come in, however, the impact is noticed. It takes longer to answer calls.
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Posted in Managed Services |
Tags: Tags: business operations, helpdesk, IT operations, operations, outsourced, outsourcing, support, tech support, tier-one support
