Posted on September 1st, 2010
by rbrumpton |
No Comments » |
In a best-of-breed virtual desktop infrastructure, where do you turn for help? At the enterprise level, there’s rarely one vendor involved, which means a variety of skills – and team members – may e involved in resolving a particular problem. For your IT managers, this can be frustrating. End users need support, and the IT manager’s reputation is on the line. Time spent hunting for the right people trims what’s available for remediation within standing SLAs.
To make the different virtualization layers work together, a variety of solutions may be necessary. The result is a streamlined infrastructure and improved business user experience, but it can create complications when something goes awry. This is the case when any environment relies on integrated systems for disparate technology vendors, and there are measures you can implement to protect your company.
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Posted in Virtualization |
Tags: Tags: Citrix, desktop management, desktop support, Desktop Virtualization, infrastructure, Microsoft, SLAs, virtual desktops, VMware
Posted on July 12th, 2010
by Chris Chrobocinski |
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Once you’ve made the decision to adopt a managed infrastructure, you need to identify the factors that matter most to your company. Quite simply, you want to know that your infrastructure will be there for you when you need it.
While service-level agreements (SLAs) provide procedures and remedies for downtime, performance degradation and other potential problems, they are inherently retrospective: SLAs talk about how a problem can be fixed. When choosing a managed services provider, you should take a look at the measures in place that will keep problems from arising.
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Posted in Managed Services |
Tags: Tags: Aware 360 v2, infrastructure, infrastructure management, IT infrastructure, managed infrastructure, SLAs
Posted on April 7th, 2010
by Chris Chrobocinski |
No Comments » |
The buzz around cloud computing is palpable. Though its penetration into IT infrastructures is still relatively low, professionals are discussing the potential of this new technology. Many are considering at least limited implementations to gauge the effectiveness of this approach to computing.
Since the market moves quickly, here are five things you should know about cloud computing when evaluating whether it’s the right move for your datacenter:
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Posted in Managed Services |
Tags: Tags: Aware 360 v2, cloud computing, infrastructure management, monitoring, monitoring solutions, performance, reporting, service level agreements, SLAs
