Posted on March 29th, 2010
by admin |
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With all the communications tools already on the market, it’s still difficult, sometimes, to put the right group of professionals together. The effort becomes even more complex when you include the need to share documents, collaborate on daunting issues or share ideas in real time. Somehow, many of the collaboration solutions fall short of delivering the ability to connect quickly and work together in real time without regard to business units and physical locations. With Cisco Unified Communications, however, you can take full advantage of the deep business and technical knowledge resident in your business, as though everyone involved were sitting in the same room.
In today’s well-connected and hyper-competitive marketplace – regardless of what industry you’re in – the ability to communicate no longer provides a competitive edge. Rather, it’s the price of admission. If you can’t pull together the right group of experts quickly, you risk falling behind … and ceding market share to the competition. It’s too easy to miss an opportunity when the pace of business is measured in seconds instead of days or weeks.
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Posted in Virtualization |
Tags: Tags: business operations, Cisco, Collaboration, IT operations, operations, UC, Unified Communications, unified messaging
Posted on March 22nd, 2010
by Kenneth Murrell |
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You’re deep into the sales cycle. Your prospect is at the point where tough, detailed questions are the norm, and they’re coming at you at a rapid pace. Every second counts, especially when you’re competing with other companies for a specific opportunity. In fact, your ability to respond is being evaluated, even if informally, and you’re eager to put your best foot forward. At moments like this, Cisco Unified Communications can change your ability to compete profoundly and deliver a return on investment that’s incredibly easy to measure.
When a question comes in from a client, Cisco UC can give you swift and direct access to all the information resident in your organization. If it’s on a server, a desktop or inside an employee’s head, the tools from Cisco can help the right people get together, regardles of where they are located physically, in order to understand the inquiry, formulate the right response and support it with all the data available. Specification documents, presentations, diagrams and performance data – along with everything else you can imagine – can be shared quickly to facilitate planning and discussion.
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Posted in Unified Communications |
Tags: Tags: Cisco, Collaboration, UC, Unified Communications, unified messaging
Posted on March 1st, 2010
by Kenneth Murrell |
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The hardest part of improving employee collaboration is cultural: you need to make it habit to communicate. For too long, the contrary has been the case. Not knowing where pockets of expertise reside, employees have had to do more on their own, spending time looking for solutions that their colleagues may know immediately. It’s not their fault, though. Without the tools to collaborate effectively, people have had to become more self-reliant. Even in businesses where collaboration and sharing tools have been implemented, they’ve often failed to deliver on the ease of use, specific functionality and performance necessary to make collaboration a reality.
Cisco Unified Communications changes the technological barriers, delivering integrated video, voice and data and applications to make genuine real-time collaboration possible. History, however, has shaped perception, resulting in a hefty dose of skepticism that will have to be overcome in order for collaboration to become a reality. So, to gain employee buy-in, you’ll need to make the case for collaboration. With Cisco UC, you’ll have the resources you need to demonstrate that collaboration isn’t just possible but effective.
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Posted in Unified Communications |
Tags: Tags: Cisco, Collaboration, ROI, UC, Unified Communications, unified messaging
Posted on November 10th, 2009
by Kenneth Murrell |
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The time has come for you to replace that old PBX, that legacy museum piece that barely trudges along every day on life support. You need the latest and greatest, a system with redundancy and reliability, a total solution that energizes you with the same excitement and intrique as the newest four-wheel equipment on the showroom floor. Your infrastucture is Cisco, so a migration to a converged voice and data system is a natural, but your business, your credibility and your position depend on your next decision. That’s why you call MTM, a Cisco Masters Unified Communications partner.
The Cisco Master Unified Communications Specialization recognizes an elite group of partners with in-depth technology skills and proven customer success in selling, deploying and supporting UC solutions. There are many Cisco partners who can get behind the velvet rope, but only a select few that have earned entrance into the VIP section. The Masters UC is Cisco’s stamp of success, for expertise, experience and excellence.
To earn the Masters UC, MTM has to demonstrate proven customer success – every year providing five customer references for successful delivery of integrated, multiple unified communications solutions and applications integration in contact centers, unified messaging, rich media, mobility and presence. We have to continue our investment in our technology expertise, including additional CCIEs, industry-recognized project managers and third-party application integrators. Also, we have to maintain our services capability and methodology for post-implementation support for our MTM’s Managed Services team.
Cisco requires an annual audit so independent authorities can validate these challenging requirements and certify that MTM works dilgently every day as a trusted advisor for helping you trash that eyesore in your telecom closet. We’ll even recommend a museum to provide tender care of your old reliable hardware while you celebrate your new UC solution.
Posted in Unified Communications |
Tags: Tags: Cisco, contact centers, Masters UC, rich media, unified messaging
