Press Releases
MTM Technologies Achieves Platinum Certification Status with Avaya
- Garners customer satisfaction ratings of 91 percent
- Invests in the industry-leading skills needed to help businesses transform their operations with IP telephony
STAMFORD, CT – November 27, 2006 – MTM Technologies, Inc. (NASDAQ:MTMC), a leading national provider of innovative IT solutions and services to Global 2000 and mid-size companies, today announced that it has been named a Platinum BusinessPartner by Avaya, Inc. (NYSE:AV), a leading global provider business communications applications, systems and services. The Platinum certification, the highest Avaya offers, is an industry-recognized designation that indicates MTM Technologies has met a series of exacting criteria to ensure superior technical competency and to deliver best-in-class customer service and support as measured by an independent survey organization.
MTM Technologies has deployed Avaya’s IP Telephony-based Avaya solutions across the country for organizations in both the public and private sector. MTM’s extensive experience enables clients to leverage unified communications for solutions that often pay for themselves in the form of lower administration costs and higher worker productivity.
In recognition of the multi-vendor nature of today’s business networks, Avaya Platinum partners earn their status not only by certifying staff members in the operation of Avaya systems and software, but also in the operation of solutions offered by other major information technology vendors. In addition, Platinum partner companies must meet rigorous service delivery and customer satisfaction criteria, develop comprehensive marketing plans and meet annual revenue commitments for the sale of Avaya solutions and services.
“MTM Technologies and our more than 1,500 Avaya BusinessPartners here in North America are integral to Avaya’s strategy – helping us extend our reach, support a broader set of customers and develop new specialties in specific technologies and markets so we can offer our customers more complete solutions,” said Ken Archer, vice president, North America Channels, Avaya. “Offering a certification program means our customers can be assured they are working with a trusted vendor who can help them use communications as a strategic business tool to deliver new value to their bottom line.”
The Avaya BusinessPartner certification program has three levels of distinction — Silver, Gold and Platinum. For MTM Technologies to achieve the Platinum rating, the company had to meet specific customer service and performance criteria that included:
Proven customer satisfaction — MTM Technologies achieved an impressive 91% customer satisfaction rating.
Certified employees who have completed courses and passed rigorous exams to earn the designation "Avaya Certified Specialist." Avaya has one of the industry's top programs to certify technical professions in converged voice and data networks and applications, including IP telephony.
"Avaya's exacting standards reflect our own ongoing commitment to superior customer care," stated Alfano. "We are committed to providing our clients with only the best design, implementation, and ongoing support in the industry and we are thankful that Avaya is recognizing our dedication by welcoming us into this elite group."
About MTM Technologies, Inc.
MTM Technologies, Inc. is a leading national provider of innovative IT solutions and services to Global 2000 and mid-size companies. Partnered with industry-leading technology providers such as Cisco Systems, Citrix, Microsoft, HP, Sun Microsystems, EMC, and Avaya, MTM Technologies offers comprehensive solutions in the areas of access, convergence, consolidation, and virtualization. In addition, MTM Technologies provides a broad range of managed services, including system monitoring and management, hosting, security management, IP telephony management, and IT support, as well as IT staffing and training services. For more information, visit www.mtm.com.
About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services. Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com.
For more information, contact:
Timothy Dolan
Senior Managing Director
Integrated Corporate Relations, Inc.
203-682-8200
J.W. (Jay) Braukman
Chief Financial Officer
MTM Technologies, Inc.
203-975-3700
Deborah Kline
Avaya
908-953-6179
