Today’s IT environments are increasingly complex, often comprised of multivendor hardware and software—including homegrown and off-the-shelf solutions that have made it nearly impossible to determine the root-cause of application or network performance problems. Until now. Aware360 Powered by Citrix provides end-to-end visibility to effectively—and proactively —manage application and network performance. Get real-time visibility as well as historical analysis that identifies performance trends, eliminates guesswork, increases availability, and improves productivity.

Proactively identify issues in real-time.
Aware360 Powered by Citrix provides an end-to-end view of every application and every process throughout your enterprise, enabling you to take immediate action on emergent events using reliable, objective information. And by measuring end-user performance across the enterprise over time, the historical data you collect helps you to recognize utilization and performance trends and identify potential problems before they ever have a chance to impede performance and disrupt business.

Maximize uptime, minimize call time.

Our remote support team is a virtual extension of your staff, providing you with fast, easy access to a team of experienced, certified technologists—a complete network of technical talent is available to you at every level. And with Aware360 Powered by Citrix, all of your support contracts are consolidated into a single contract. You get complete support that covers all of your systems and servers support needs.

Gain unparalleled insight into your IT environment.

• Diagnose application performance issues with historical data. Analyze highly-detailed session-level data to quickly isolate and resolve performance problems.

• Understand session-level performance from end-to-end. By monitoring application performance from both server and client perspectives, quickly pinpoint the root-cause of application or network problems.
• Monitor the health of your IT environment on an ongoing basis. Set critical metrics and service thresholds across farms, departments or groups of users.
• Analyze key performance metrics. Track key performance metrics and highlight those trending outside of established service levels.

• Identify network latency issues across the application delivery infrastructure. Quickly isolate and resolve performance problems.

Key Metrics

Reports

Presentation Server

Number of Sessions

Number of Active Sessions
Number of Disconnected Sessions Disconnected Time by Session

Core Server Metrics

Windows Event Log

CPU Load

Memory

Real-Time Performance Alerting

Real-Time Alerts

Slow ICA Connections

IMA Service Terminations

Print Spooler Terminations

Dominant Sessions

Server Down

All Alerts for Servers and by Category