Someone recently asked me what sets MTM Technologies apart from other solution providers. There are many solution providers out there who are technically capable, as are we, so the answer is nuanced, but an important distinction can be made.
Trimming the Technological Sails
I live in Rhode Island, where sailing is very popular, so one thought that immediately came to mind is that MTM is adept at helping our customers “trim their technological sails.” In sailing, “trimming the sails” entails adjusting them so that their angle to the wind enables you to achieve maximum power. At MTM, that’s what we do for our customers – we help them chart a technological course that gives them the most compute power and the most robust technical solutions to meet their needs and maximize their budgets for today, as well as for the future.
We’ve developed a culture in our organization that has led our people to educate themselves continuously and to stay abreast of the latest technological developments. Our employees’ knowledge and thinking is nothing short of “cutting-edge.” But, unlike so many solution providers who tout their thought leadership above all else, we’re a bit more pragmatic. We’ve got the engineers, solution architects and salespeople to implement any solution that makes sense for our clients – the key words being “that makes sense.” We don’t focus on technology for the sake of technology, we focus on building and applying solutions to real-world business problems and opportunities: problems that technology can solve and positively impact, and opportunities that bring real value to the bottom-line.
Tactical vs. Transformative Solutions
One of our greatest strengths is that we know the difference between a tactical solution and a transformative solution: We can assess and recommend the application of each, at the appropriate time and in the appropriate instance. If what you need is a refresh or technology renewal, we will tackle that tactical opportunity with expert speed and execution in the most cost-effective manner possible. But, if you need a more strategic plan, we’ve got the knowledge and capabilities to bring creativity to the table. The key is that we don’t try to force a transformative solution when you need something tactical, and vice versa. When we talk with clients, our primary objective is to learn about their business – what’s working and what isn’t. Then, and only then, will we devise a technology solution, or set of solutions, to help them meet their current and future business goals in ways that truly impact their business.
One of our clients is a large German manufacturing company with operations in North America. As a manufacturer, effective management of costs is an integral part of managing their business, whether those expenditures are direct manufacturing overheads or “back-office” costs, such as IT. To better manage the cost structure, they had outsourced nearly all of their IT functions. However, they were failing to realize the cost-reduction they were hoping to achieve. In addition, the promised performance-improvement results were fleeting and largely unattained. As a result, they decided to bring their IT back “in-house,” and they reached-out to MTM to help make that happen. We have played a major role in that “insourcing” effort, and we have partnered with them to establish the optimal balance of company-managed and MTM-managed IT services.
Since the organization had been outsourcing its IT for several years, to bring things back in-house, it needed to re-establish its internal IT organization “from scratch.” We discussed their business needs in-depth, at the start of the relationship. It was clear that what they wanted was a cost-effective IT solution that provided them with better performing compute capabilities and a more flexible and responsive IT function. Did they need to rebuild their entire internal IT infrastructure? We thought there was a better way. We concluded that a managed services relationship coupled with a hybrid cloud strategy could provide exactly what they wanted, at a price point that would help them achieve their cost-reduction targets.
By implementing a hybrid cloud solution that married our managed services with a smart cloud strategy, we showed them that we could (a) hire and supervise the people they needed, (b) control their environment for them, and (c) provide them with a lower-cost solution with significantly improved service levels by introducing this managed hybrid cloud service. So, we met their goals of having the responsive feel of an in-house solution coupled with a cost-effective and flexible delivery model of a managed hybrid cloud service. This solution was a tactical initiative that, once implemented, has been paying off for our client in a significant way.
The above MTM-driven initiative is an excellent example of our ability to structure long-term relationships based upon client needs and not what is trendy in the industry. It’s the real-life execution of the MTM “listen-first” culture. In nautical terms, we helped this client “trim their sails,” thereby maximizing the compute power available to them, at the lowest cost possible, while charting a course that would sustain them well into the future.
In short, at MTM, we’re focused less on hype and more on help.
To learn more about managed services and the ways MTM Technologies uses its listen-first culture to deliver custom technology solutions to your most challenging business problems, contact us and let us show you what we can do for you.
MTM Technologies, Inc. is a Cisco Gold Certified Partner, meeting all requirements for attaining the broadest range of expertise across multiple Cisco technologies. We have achieved Cisco advanced specializations in the following areas: enterprise networks architecture, security architecture, collaboration architecture, and data center architecture. MTM Technologies has integrated Cisco Hybrid IT, Cloud and Managed Services, and ensures high customer satisfaction in its end-to-end Cisco solution offerings. As a Cisco Gold Certified Partner, MTM Technologies has access to Cisco’s comprehensive sales, technical and lifecycle services, training and support.